A: Our pieces are made from solid wood oak, birch, pine, rubber wood. Some items also contain a mixture of processed and pressed woods. To inquire about a specific piece please provide your Furniture2go.com representative with the model number.
7. Is a deposit required when I order?
A: Payment is due upon delivery with credit card or cash. Sorry, we do not accept checks. Some orders may require a small deposit depending on the items or size of the total order.
8. Why are there so many different companies on the web advertising the same thing?
A: While most furniture companies share the same manufacturer and range closely in price mark-ups, Furniture2go.com has few competitors when it comes to matching our price and Customer Satisfaction Checklist:
Better Business Bureau member
Record of service
9. Does Free Delivery come with set-up and assembly?
A: No. Set-up and assembly can be arranged in special circumstances through your Furniture2go.com customer representative, and typically incurs an extra fee. Please read the free delivery section for more information.
10. What kind of warranty do I receive? What if I don't like my items once they are delivered?
A: Your satisfaction is guaranteed with Furniture2go.com's simple warranty program with refunds and exchange policies included. Please see our warranty section.
11. How do I place my order?
A: You can shop online using our shopping cart and ordering process, or you can call us at 1-866-417-6742. An Furniture2go.com representative will promptly contact you to set up a convenient delivery time.
12. I opened my box and one of my items was damaged. What do I do?
A: Please email our customer service with the model number and your contact information. An Furniture2go.com representative will schedule an exchange of the item(s). You may also call Furniture2go.com about your damaged item(s). Please see our contact information.