Frequently asked questions
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1. Where is your store or showroom located?
A: We are an online store. Please read about us.
2. When do I pay for my order?
A: You pay for it on delivery when you see the items in person.
3. What forms of payment do you take?
A: We accept cash, VISA, MasterCard, American Express and Discover cards.
4. How soon can I have my items delivered?
A: We offer free delivery for all of Las Vegas/Henderson, Southern California and its surrounding areas once a week. To find out the schedule for your city contact a SF Furniture 2 Go.com representative.
5. Why is your furniture so inexpensive?
A: Please read about us.
6. What type of wood is my item made out of?
A: Our pieces are made from solid wood oak, birch, pine, rubber wood. Some items also contain a mixture of processed and pressed woods. To inquire about a specific piece please provide your SF Furniture 2 Go.com representative with the model number.
7. Why are there so many different companies on the web advertising the same thing?
A: While most furniture companies share the same manufacturer and range closely in price mark-ups, SF Furniture 2 Go.com has few competitors when it comes to matching our price and Customer Satisfaction Checklist:
- Free delivery
- Extended warranty
- Refund/exchange policy
- Better Business Bureau member
- Record of service
8. Does Free Delivery come with set-up and assembly?
A: No. Set-up and assembly can be arranged in special circumstances through your SF Furniture 2 Go.com customer representative, and typically incurs an extra fee. Please read the free delivery section for more information.
9. What kind of warranty do I receive? What if I don't like my items once they are delivered?
A: Your satisfaction is guaranteed with SF Furniture 2 Go.com's simple warranty program with refunds and exchange policies included. Please see our warranty section.
10. How do I place my order?
A: You can shop online using our shopping cart and ordering process, or you can call us at 415-889-7543. An SF Furniture 2 Go.com representative will promptly contact you to set up a convenient delivery time.
11. I opened my box and one of my items was damaged. What do I do?
A: Please email our customer service with the model number and your contact information. An SF Furniture 2 Go.com representative will schedule an exchange of the item(s). You may also call SF Furniture 2 Go.com about your damaged item(s). Please see our contact information.
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